Frequently Asked Questions
Booking, warranty, payment, and more — the answers we get asked most.
What services do you offer?
EV battery engineering and technology — component-level repair, maintenance, diagnostics, and full battery systems — plus general workshop services: accident repairs, vehicle inspection, insurance claims, spray painting, aircon repair, wheel alignment, brake repair, car batteries, tyres, and fleet management.
What are your operating hours?
Monday to Friday, 9:30 AM to 6:00 PM, and Saturday 9:30 AM to 5:00 PM. Closed on Sundays and public holidays.
Do I need an appointment?
Walk-ins are welcome, but we recommend booking an appointment ahead to cut down your wait time.
How do I book a service?
Message us on WhatsApp, or send an enquiry through our Contact page — whichever's easier for you.
What should I bring for my appointment?
Your vehicle, any relevant documents (service history or warranty paperwork), and a note of the specific issues you've noticed.
Is there a warranty on repairs?
Spare parts used in our repairs come with a standard 6-month warranty. Ask our team about extended protection plans available on qualifying service packages.
Will I get an estimate before work begins?
Yes — we provide a detailed estimate before starting any work.
Do you offer roadside assistance?
Yes — message us on WhatsApp any time and we'll coordinate getting to you.
What's your returns/refund policy?
We don't offer returns or refunds on parts, but a faulty item will be exchanged one-to-one.
What payment methods do you accept?
Cash, credit and debit cards, and mobile payments.
My check-engine light is on — what should I do?
Book an appointment soon rather than waiting — our technicians will run a diagnostic and recommend what's actually needed.
How often should I change my engine oil?
Generally every 8,000–10,000 km, though it depends on your vehicle and driving conditions. Check your owner's manual or ask our technicians.
Do you offer pre-purchase or pre-inspection checks?
Yes — a Pre-Purchase Vehicle Inspection before you buy a used vehicle, and an LTA Pre-Vehicle Inspection before your official LTA inspection.
What's your cancellation policy?
Let us know at least 24 hours in advance if you need to cancel or reschedule.
Do you have any ongoing promotions?
Yes, regularly — check our Promo page for what's currently live.
I'm not sure what's wrong with my vehicle — what should I do?
Book an appointment for a diagnostic scan and we'll identify it from there.
Do you work on EV batteries specifically, not just general auto repair?
Yes — that's our core specialisation. Component-level repair, cell- and pack-level diagnostics, and full battery systems, tested against GB 38031-2020 and manufacturer tolerances. See our Services menu for the full breakdown.