Privacy Policy

1. Overview

NEO Energy Battery Services Pte. Ltd. ("NEO ENERGY", "we", "us", or "our") respects your privacy. This policy explains what personal data we collect through this website, how we use it, and the choices you have — in line with Singapore's Personal Data Protection Act 2012 (PDPA).

By using this website, you agree to the collection and use of information as described here.

2. Information We Collect

We only collect personal data you choose to give us directly, through the forms on this site — the Contact page enquiry form, a job application, or a promotion sign-up. Depending on which one you use, this may include your name, email address, phone number, and any message or resume details you provide.

We do not use cookies, trackers, or third-party analytics on this site to collect information about your browsing behaviour.

3. How Your Information Reaches Us

Every form on this site is built to hand off directly to your own email application, addressed to enquiry@neoenergybatt.com — it does not submit to, or get stored on, a NEO ENERGY server or database. Nothing is sent unless you review and send the email yourself.

Once your message reaches our inbox, it's handled the same way any other business correspondence is: read by our team, used to respond to you, and kept only as long as reasonably needed for that purpose.

4. How We Use Your Information

We use the information you send us only to:

• Respond to enquiries about our battery engineering, repair, maintenance, and diagnostic services
• Process job applications
• Send you information you've asked to receive, such as promotion updates
• Improve how we communicate with and serve our customers

5. Disclosure To Third Parties

We do not sell, rent, or trade your personal data. We only disclose it where required by law, to protect our legal rights, or with your explicit consent.

6. Data Security & Retention

We take reasonable technical and organisational precautions to protect any personal data we hold from unauthorised access, alteration, or disclosure. We retain personal data only for as long as it's needed for the purpose it was collected for, or as required by law.

7. Your Rights Under The PDPA

Under Singapore's PDPA, you have the right to:

• Ask what personal data of yours we hold
• Request a correction to inaccurate personal data
• Withdraw consent to our collection, use, or disclosure of your personal data

8. Changes To This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page reflects the most recent revision.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at enquiry@neoenergybatt.com.