Services · Diagnostics

Cell-Level & Pack-Level Diagnostics

Testing against the same standards as the original manufacturer — so you know exactly what's failed before anything gets repaired.

Two Levels

Not Just A Dashboard Light

A pack that looks fine at a glance can still be hiding a fault — testing at both levels is how that gap gets closed.

Cell-Level Testing

Individual cells checked against the manufacturer's own tolerances.

The same 1P116S CIR architecture and 214Ah cells every pack is built from, tested individually rather than assumed healthy because the pack as a whole still powers on.

Pack-Level Testing

The full assembly checked as the system it actually is.

Busbar connections, BMS readings, and cooling performance verified together — a fault that only shows up under load, not in a single cell reading, still gets caught.

A battery management chip glowing blue on a circuit board
What Gets Checked

Every Diagnostic Covers This

The same checks whether it's a routine assessment or the first step before a repair.

  • Cycle life and remaining capacity, measured against the cell's rated retention
  • Busbar connection integrity and BMS board readings
  • Cooling system performance under simulated fast-charge load
  • Full compliance check against GB 38031-2020 and manufacturer tolerances
The Standard

Tested To GB 38031-2020

The Chinese national standard for EV traction battery safety — the same one every pack was originally certified to, and the one every NEO ENERGY diagnostic measures against.

Nail Penetration1m Water ImmersionVibration & Mechanical Shock

A pack that fails a check at the cell or busbar level, but passes at a glance, is a genuine risk hiding behind a working dashboard light. Testing to this standard is how that gap gets closed — not just for repairs, but for any pack a diagnostic is run on.

Who This Is For

When You Need The Truth, Not A Repair

Insurance Companies

Independent damage assessment against manufacturer tolerances, not a guess.

Car Dealerships

Pre-purchase inspection and certification before a used EV goes on the floor.

Private & Used-EV Buyers

An independent check of the exact pack you're about to buy or sell.

Earth at night from orbit, illuminated by connected global city lights

Not Sure What's Wrong? Find Out.

Talk to the engineers who'll actually run the diagnostic — not a call centre.

Talk To Our Engineers